Over the last decade, crisis management has shifted in its approach from crisis response towards effective risk and pre-crisis planning. This course is aimed at providing participants with an overview of the key elements of organisational resilience, namely risk management, business continuity management, and crisis management.

The focus of the course will be how to build organisational resilience so that if a crisis should occur, structures, operations, and procedures are all capable of absorbing stress and restoring the organisation to equilibrium. Emphasis is placed on the role of leadership and ensuring flexibility for continuous and disruptive change.

The principal message of the course is the need to create the right environment, policy and procedures, which in turn, help develop a more resilient organisation, one that is capable of adjusting to disruptive continuous and discontinuous change.

For more information please contact us

The course is divided into five days:

1. Strategic Management and Resilience
2. Risk Management and Vulnerability Analysis
3. Business Continuity Management and Resilience
4. Strategic Anticipation and Foresight Analysis
5. Crisis Consequence and Recovery Management

Day One: Strategic Management and Resilience

• Defining terms and understanding the importance of resilience
• The links between risk, issue, crisis, business continuity and reputation management
• The importance of building a resilient organisation
• The key elements needed to build a resilient organisation
• Role of leadership in building resilience

Day Two: Risk Management and Vulnerability Analysis

• Key elements of effective risk analysis and management
• Threats, vulnerabilities, loss/impact
• Reputation and strategic management, and vulnerability analysis
• Evaluation of brand, business model and strategic capabilities
• Risk assessment, frameworks and international standards
• Strategic issue management and threat assessment
• Threat assessment using conventional and alternative methods
• Disruptive challenges

Day Three: Business Continuity Management and Resilience

• What is BCM?
• International Standards and BCM
• Business impact analysis
• Developing a BCM team

Day Four: Strategic Anticipation and Foresight Analysis

• Purpose and limitations of strategic anticipation
• Issues management
• Delphi method
• Scenario planning
• Horizon scanning
• Trend analysis

Day Five: Crisis, Consequence and Recovery Management

• Nature of crises – unpredictability, inherently unstable, complex situations
• Features of modern crises
• Problems posed by social media during a crisis
• Standards and frameworks: PAS200
• Pre-crisis planning
• Acute phase and situational awareness
• Media management
• Decision-making during a crisis
• Consequence management and recovery strategies

Fee: £3500 + VAT

Book This Course: Crisis Management and Organisational Resilience