Crisis Management Centre

Crisis Management Centre

Crisis CentreWe live in an era of multiple crises. The increase in the number of crises is due to a mixture of reasons: global reporting and 24-hour news; social media and instant reporting; complexity within systems and logistics; interdependence; increased regulatory compliance; rising consumer expectations and a growing intolerance of poor or unacceptable corporate behaviour. It is, however, important to highlight that any crisis, although an inherently negative experience, also affords opportunities for significant organisational learning, renewal and growth. The purpose of the Crisis Management Centre is to provide advice and training so that clients are better prepared for wide range of threats and to ensure that executives are not fazed by a crisis. Our approach is to focus on getting clients to better understand the nexus between risk, issue and crisis management, and to adapt a more strategic policy.

Crises in the near future will be experienced in a more stochastic, less deterministic environment, in which situations are less structured and may not have one immediate solution. Indeed, a solution imposed may have various unforeseen, unintended consequences. It is important for executives to have a more open-minded and guarded approach when handling crisis situations, and appreciate that correlations do not always equal causations.

Future issues for crisis managers

Future crisis managers are likely to experience the following:

Common causes of crisis situations include: corporate employee developments, healthcare risks, logistical problems, manufacturing and product failures, data loss and cyber security, IT failure, reputational damage, and technical failures. Whatever the cause, many organisations are ill-prepared to respond in an efficient and effective way.

What should organisations have in place?

Organisations should ideally have the following in place:

 

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