A critical incident is an actual or an alleged event that creates significant risk of substantial harm to others and requires leadership and complex decision making from senior management. The course provides an authoritative introduction into how to manage critical incidents for organisations, but can be adjusted to for those who want a more specific police or emergency services perspective. It is taught by those with experience of handling critical incidents from both the business environment and who have held senior positions in the Metropolitan Police.

Linked to key elements of business continuity management, the course focuses on how to prepare, handle and recover from the stress of a critical incident. The importance of swift and effective decision making is considered in order to prevent an incident developing further into a full-blown crisis. Attention is placed on specific preparation, documentation, team development and stakeholder communications, alongside the importance of recovery strategies.

The course will help executives better appreciate how preparation and training can make a significant difference in preventing the escalation of an incident in terms of its media coverage, reputational damage and possible legal or regulatory implications.

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• Definition of critical incidents
• Link with risk, issue and business continuity management
• Threat assessment and vulnerabilities
• Impact analysis
• Preparation for critical incidents: evaluation of threats, impact, policy documents, contingency plans, teams
• The issue of social media: friend or foe?
• Critical Incident Management framework: documentation and plans
• Critical Incident Teams
• Situational awareness
• Reporting procedures , protocols and resources
• Command structures: bronze, silver and gold
• Responding to a critical incident
• Media management, message development and communications
• Stakeholder analysis and external communications
• Information sharing and containing the incident
• Internal communications
• Use of decision logs
• Importance of recording information for possible legal review or public scrutiny
• Decision making during a critical incident
• Recovery strategies
• Review of critical incident

Fee: £900 + VAT

Book This Course: Critical Incident Management