Our People

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Areas of interest: Crisis Management; Critical Incident Management; Risk and Issue Analysis; Strategic Analysis and Decision Making; Crisis Leadership; Biological and Chemical Warfare; Brand Risk Analysis and Message Framing.

John Dalton is a recognised authority on reputation management, in particular its related disciplines of issue and crisis management. With a background as a biochemist and Chartered Biologist, John's rigorous approach has attracted many to his evidence-based and holistic approach to Public Relations and Reputation Management. John was previously managing editor of Current Opinion in Gastroenterology and has worked with some of the world's leading scientists. He is also a member of the International Institute of Strategic Studies (IISS) and has a particular interest in CBRN threats. John was also behind development of Consilience, the think-tank of CICM.

John is an advisor and trainer for a number of foreign military organisations and has extensive knowledge of security issues, especially relating to the Middle East. He has deep knowledge of Syria and is very familiar with Jordan and Qatar, with a particular interest in energy security of the Gulf region. John ran a business in Syria for a number of years and is very familiar with business and cultural aspects related to Arabs.

During his career John has trained many VIPs, ambassadors, multinational executives and CEOs to prepare for crisis situations and crisis communications. John has extensive experience of live TV and radio, including the BBC and Al-Jazeera, and has provided advice to clients on message framing and brand development.

John has taught reputation management and related disciplines in over 30 countries. He is also the author of several books and has published countless business and economic articles. In 2012, John contributed to a major book on Reputation Management, published by Bloomsbury, along with some of the leading authorities in crisis and reputation management globally.

John's particular interest is in how organisations can build reputational capabilities in order to make themselves more resilient against risks and emerging issues. As an enthusiastic advocate of critical-thinking and scenario-planning, John has developed a special method of training that prompts clients to think about their brands and how they secure and improve them in an age of social media and rapid change.

In addition to teaching, John also provides consultancy services to multinational companies, in particular from within the pharmaceutical and oil industries, as well as advising NGOs and foreign governments.

Through the 1990s, John expanded and took LSPR to over 17 global franchises including; Slovenia, Croatia, Macedonia, Serbia, Montenegro, Bulgaria, Turkey, India, Syria, Russia, Belorussia, Georgia, Czech Republic, Malaysia, Poland and Latvia.

As a Chartered biologist, John is also a keen amateur lepidopterist and has an extensive knowledge of entomological natural history and ecology. He is particularly interested in climate change, biodiversity loss and disruptions to ecosystems.

As Founder of CICM, John is keen to imprint his own high standards of service delivery and is passionate in encouraging continuous professional developments. In this regard, John developed the very first Certificate in International Relations and Geo-politics, which is run by CICM for management executives to gain a better understanding of global issues and why one can no longer ignore an increasing number of non-business risks.

Areas of interest: Policing, Major / Critical Incident Management, Serious and Organised Crime, Kidnap, Blackmail and Extortion, Counter-Terrorism, Security and Personal Protection, Anti-Corruption, Intelligence, Firearms and Public Order, Community Policing

Steve remains security cleared to the highest level.

Steve has vast experiences in operational policing across all policing disciplines with a particular focus on all aspects of Serious and Organised Crime, crisis response and management, firearms, public order and counter-terrorism.

He has an outstanding track record of succeeding in a series of unusually challenging and wide-ranging assignments. This included a deployment to Afghanistan in 2011-12 where, as the highest ranking UK police officer, he played a vital and active role in providing senior-level direction and strategic advice on civilian policing within the NATO Training Mission. This involved Afghanistan and the wider international community, including the United Nations and European missions in Afghanistan (UNAMA, UNDP, EUPOL). He made a significant contribution to the development of the Afghan National Police and to the wider UK effort in police reform.

As the Strategic Police Advisor for Police Intelligence to the Assistant Commanding General, Steve had extensive involvement in leadership engagements with the Afghan Ministry of Interior and the Afghan National Police in support of the NATO Mission. He led the development of a project approach to delivering an Afghan Police National Intelligence Framework, undertook a comprehensive review and evaluation of the Afghan National Intelligence Training Centre, and identified gaps in the legal framework relating to covert and surveillance activity, delivering improvements to the Criminal Procedure Code. He was asked to take on the role of Director of Democratic Policing within the Mission and had extensive involvement in the development of the Democratic Policing Ministerial Development Plan (MDP), producing an MDP, which was cited as good practice.

His deployment to Afghanistan was recognised by the US Military when he was awarded the 'Superior Civilian Medal' for "exceptionally meritorious service", the highest medal the US Military can award to a non-US individual. The UK Government also recognised his outstanding work and achievements by awarding him the 'Civilian Service Medal – Afghanistan'.

In 2006 Steve was posted to Hackney Borough, East London, as Borough Commander. This policing environment was described by Her Majesty's Inspectorate for Constabulary's as 'one of the most challenging policing environments in the UK'. Steve oversaw performance, which had the Borough leading the Metropolitan Police year-on-year in crime reduction and detection. He took over a Borough with the worst community confidence of the 32 London Boroughs at 22%. When he left on promotion in June 2009 he had taken this to an incredible 81% through extensive community and stakeholder engagement and a cultural shift in attitude and behaviour of officers and staff.
As a Senior Detective within New Scotland Yard Steve led the development and delivery of a new and innovative highly successful joint Police and Customs Drugs Squad tackling 'Middle Market' Class A multi-kilo drug suppliers. The unit was successful in recovering drugs with an estimated street value of hundreds of millions of pounds and the dismantling of a number of organised criminal networks.

As a Senior Investigating Officer he led and successfully resolved over forty kidnaps and crimes in action including assisting live kidnap operations across Europe.

Between 2005 and 2009 Steve led the Metropolitan Police's Crime and Intelligence response to Notting Hill Carnival, the largest public order event in Europe, producing year-on-year reductions in all crime and serious assaults and utilising innovative investigative techniques to frustrate and disrupt those criminal network and gangs that are intent on inflicting serious harm and committing crimes.

Nationally trained and accredited to lead covert Counter-Terrorism Operations across the UK Steve worked and trained with many other agencies in the preparation, prevention and response to terrorist activity. He was part of a small team of senior officers tasked with reviewing the circumstances of the shooting by police at Stockwell in South London of Jean Charles de Menzes following the terrorist attacks on 7th and 21st July 2005 and implementing the learning from those events.

Steve worked as a Senior Investigating officer for the Police Ombudsman in Northern Ireland and for two years was posted to Belfast. There he led the training of staff in critical incident management and response and investigated allegations against the police of serious wrong doing, deaths in custody and police shootings.

Steve has been the Senior Investigating Officer in a number of cold case reviews both in London and Ireland. He was the SIO in the cold case review of the 1961 A6 Murder at Deadmans Hill, Bucks, from which James Hanratty was convicted and was one of the last people to be executed in the UK. Extensive exploitation and utilisation of new DNA techniques persuaded the Courts to authorise the exhumation of the body of James Hanratty. The extensive and comprehensive investigation led to a High Court ruling of the certainty of the guilt of James Hanratty.

Steve has delivered training, mentoring, consultancy and presentations across the world in Policing and Security, Leadership, and critical incident management and response. He is the author of a number of papers on community policing and on 'Policing Afghanistan – Post 2014'.

Simon Rufus Isaacs, 4th Marquess of Reading was educated at Eton College and the Royal Military Academy of Sandhurst. Between 1961 and 1964 Lord Reading served with The Queen’s Dragoon Guards, obtaining the rank of Lieutenant.

In 1970 Lord Reading then became a member of the London Stock Exchange and has held various senior business roles since, including Director of Anglo-Brazilian JVC, Director of Westminster Oil, Chairman of KICC and from 1982-1996, he was a member of Lloyds. More recently, Lord Reading was appointed as part of the Advisory Board of Forbes and Manhattan and Director of Consegna.

As a member of the House of Lords from 1980, Lord Reading has significant political experience and a deep understanding of the UK Political System and the British Establishment. Extensively travelled, with a good working knowledge of the Levant region, Lord Reading maintains a keen interest in global politics and education through an extensive network of contacts and projects.

Outside his business and his political activities, Lord Reading has many philanthropic interests and is currently Patron of the Barnabas Fund, as well as Trustee of Care for Children, China, and Vice Chairman of Cure International UK., amongst many others.

Professor Al-Rfouh is currently Chairman of the Department of Political Science at the University of Jordan, one of the Middle East's most respected academic institutions. Professor Al-Rfouh is also a visiting professor at a number of international universities, such as Brigham Young University, USA, Hawaii University, USA, York University, Canada, the University of Toronto, Canada and McGill University, Canada. A Fulbright Scholar at Eastern Michigan University, USA, Professor Al-Rfouh is acknowledged and respected as an academic and commentator on political, social and cultural issues related to the Middle East and the Indian sub-continent.

Intellectually curious and industrious, Professor Al-Rfouh is a rare breed of academic who has senior government experience, combined within an in-depth understanding of the geo-economic dynamics of the Middle East.

Professor Al-Rfouh was Minister of Culture in 2000 and previous to this he was Minister of Social Development and Minister of Administrative Development within the Jordanian Government. With numerous accolades and awards, such as, The Jordanian Al-Kawkab Medal of the First Order (Royal Decree), and The Distinguished Leadership Award for Outstanding Contributions to Contemporary Society (The American Biographic Institute, USA), Professor Al-Rfouh's achievements and recognition are well established. Within Jordan he is considered one of the top academic and political advisors, especially in view of his government experience and grasp of Western geo-political thinking.

With copious academic publications, Professor Al-Rfouh has a deep knowledge of political, social and economy situations of the Middle East. He provides CICM with a critical window into the complexities of the Middle East and how its politics and actions may impact both state and non-state actors. He is also exceptionally knowledgeable on Arab culture and its communication during political and business meetings. In this regard, Professor Al-Rfouh not only provides CICM with expert knowledge about the Middle East, but also important advice for businesses and NGOs seeking to establish to invest in the Middle East or Levant region, or those who may wish to re-negotiate terms.

The Professor will contribute to the Think-Tank, Consilience, but will advise organisations and governments and those seeking cultural advice about projects related to the Middle East. With an extensive network in the region, Professor Al-Rfouh has developed an extensive network of influential people both in Jordan and in the wider region. An excellent communicator, Professor Al-Rfouh provides a vital strategic link for those seeking to invest in the Middle East and understanding the opportunities, constraints and cultural nuances that shape decisions in the region.

Božidar Novak is a Slovene entrepreneur, writer, and a leading crisis communications and PR international consultant.

He is an experienced and internationally well-respected author, whose books include: Lobbying is Hot, Crisis Communication and Issue Management, How to Win Elections, Political Marketing, Capital, and The Selected Poems of Charles Simic. A founding member of SPEM (est. 1986) - the leading Slovene company for strategic communications - Božidar Novak has participated in nearly 1000 projects in over 20 countries, including working with the likes of Google, Nokia, McDonalds, Coca Cola, Luka Koper and Lukoil. Under his guidance, SPEM have received several awards, including the UN award in Chicago and the International Public Relations Association Award in Tokyo, and founded the Creative Industries Investment Fund in 2008. Božidar also attended the Harvard Business School (OPM 43). In addition to his extensive business and financial connections, Božidar is a certified military and sport para-shooter as well as a snow and water-kiter. In 2012 and 2013, Media ranked Bozidar as among the 100 most influential Slovenians.

Henry Mead has a doctorate from Oxford in intellectual history. His thesis examined crises in liberal thought in the 20th century, tracing the legacy of cultural modernism in post-war anti-utopianism.

In publications since 2008 he has explored the intellectual roots of 'agonistic' political theory and 'realist' trends in IR. His first book on radical modernist thinkers was described by the Times Literary Supplement as 'meticulously researched'; his second will deal with the motif of Original Sin in 20th and 21st century politics. He teaches at various Oxford colleges and is a Research Associate with the Centre of Fascist, Post-Fascist and Anti-Fascist Studies at Teesside University.

In recent months he has also taught in London and the Middle East, concentrating on reactions against liberalism in the West and their geopolitical consequences, particularly in the Middle East.

Henry is head of geopolitical research at CICM and contributes to courses in crisis management and international relations.

Areas of interest: Delivery of indigenous security capability, the mitigation of risk through knowledge and operating successfully amongst other cultures in an effective, unobtrusive and mutually beneficial manner.

Robert Gallimore is a widely respected security consultant with particular expertise in Central Asia, the Middle East and Africa. Robert served 17 years as an officer in the Welsh Guards where he specialized in operating with indigenous forces; with the majority of his service spent in Iraq, Afghanistan and Sierra Leone. Robert has been decorated three times for valour and outstanding service and was also awarded a Presidential Citation from Barak Obama – an exceptional and extremely rare honour. Having served two tours of Afghanistan under the United States Marines Corps he is an acknowledged authority on relations with the United States. He also has a particular passion for Pakistan and West Africa.

Robert holds a BA from the London School of Economics in International Relations and History and postgraduate degrees from Oxford University in History and King's College London in War Studies. Robert is an authoritative communicator and presenter who is an experienced and popular after-dinner speaker and has recently has his first book published.

Miriam Armstrong has recently completed a PhD in Epidemiology & Public Health at University College London (December 2012). Prior to that Miriam was a Chief Executive of a national charity advising the Department of Health on the development of the public health role of pharmacy in England. During that time, she was commissioned by the Department of Health to undertake research, design and implement training programmes and was the principal author of numerous national guidance publications for pharmacy and other NHS staff on health matters.

She was educated at University College London (where she graduated with Distinction for the Bachelor of Dental Surgery) and the University of Cambridge graduating in Social & Political Sciences. Miriam is also a graduate of the NHS 'fast track' Management Training Scheme and obtained a Diploma in Issue & Crisis Management with the London School of Public Relations in January 2013. She is a Fellow of the Faculty of Public Health, a Fellow of the Royal Society for Public Health and a Member of the British Psychological Society.

Miriam will advice CICM and its Think-Tank, Consilience, on general health issues, pandemics, and provide expert guidance on risk perception in relation to health matters.


Dr Peter Stanley holds an MSc in Pharmacology from King's College and a PhD from UCL. Peter specialises in advising on scientific developments and how these may affect the public or commerce. He taught medical students as post-doctoral researcher at UCL where he also was published in major science journals. Currently, Dr Stanley advises potential medical students and those applying to Oxbridge. Dr Stanley also teaches chemistry to both undergraduates and postgraduate students and he advises on experimental design.

Since 2000, Dr Stanley has also published a wide range of articles for sixth-form students in an attempt to convey medical concepts, for example how molecules such as leptin, aspirin and nitric oxide function.

As one of the scientific advisors for CICM, Dr Stanley's role is to assist any client who wishes to gain a better understanding of science-related topics; he will also advise our Think-Tank, Consilience.

Dr Stanley is a member of the Royal Society of Chemistry and a member of Society of Biology, both professional bodies representing the scientific community.

Chris Mason is a highly experienced public relations practitioner and lecturer with a specialisation in crisis communications. With the benefit of more than 25 years' experience of front-line corporate affairs, he has practical experience of handling sensitive and controversial news events of national and international interest.

He is skilled in all aspects of corporate affairs and message development and has a thorough knowledge of police operations and security practices.

Following graduation from the London School of Economics, he trained as a journalist working as a reporter and sub-editor on an award-winning evening newspaper. He then moved to the Central Office of Information (COI) working in a number of different roles within its Overseas Press and Radio Division.

Subsequently, he moved, on promotion within the Government Information Service, to the Directorate of Public Affairs at the Metropolitan Police. During this period, Chris was head of Scotland Yard's Press Bureau, managing the Press Bureau team through a number of high profile events such as IRA bombings in London, rail crashes and the Kings Cross fire.

Up to the end of 2009 he was Assistant Director of Corporate Communications at the UK Civil Aviation Authority (CAA) where he regularly acted as a senior press spokesman, often dealing with complex and sensitive media issues. These included the controversy surrounding the part privatisation of National Air Traffic Services, the Concorde crash and the aircraft's subsequent grounding, and the failure of large UK tour operators. His skills and experience cover strategic and tactical public affairs, planning and organising media events, press conferences, briefings and photo opportunities, speech writing and press release writing.

At the CAA he managed a programme of media training courses for key staff and during his time at the Metropolitan Police, set up and ran a series of training exercises for Information Officers on COI media training courses.

Throughout his career, he was responsible for the training and mentoring of a succession of new entrants to the PR profession.

Since January 2009, Chris has been a university lecturer and an advisor to military personnel on crisis communications.

Areas of Interest: International Relations; Post-Soviet Countries; Geopolitics and History of the Caucasus region; Social Media marketing; Social Media crisis management

Michał Gałuszek graduated from Adam Mickiewicz University in Poznan, Poland with a BA in International Relations and an MA in East Countries Studies. His dissertation, “The evolution of Chechen-Russian relations, focusing on the reign of the Kadyrov clan”, covered the history and politics behind the current situation in North Caucasus. Michał also completed an Erasmus semester at the University of Helsinki, Finland, as part of his BA. Following this, he undertook an internship in the Trade and Investment Promotion Section, Embassy of the Republic of Poland in Astana, with residence in Almaty, Kazakhstan, where he extensively researched the Kazakh oil industry.

Michał has delivered lectures for the educational programme Socio-economic problems of Central Asia and South Caucasus, as part of students and teenagers education organised by the Institute of Eastern Studies within the Polska Pomoc initiative (financed by Ministry of Foreign Affairs Republic of Poland). Michał brings strong research skills and a deep understanding of the politics and culture of post-Soviet countries.

Areas of interest: Geo political affairs in South East Asia, Crisis Management, Strategy, Human Resource Management, Stakeholder Engagement and Communications Practice.

Sagar Sarkar is an experienced management consultant who specialises in the areas of corporate communications, crisis management, employee engagement, and Corporate Strategy. Sagar has over 17 years of industry experience. With a career spanning two decades, Sagar has worked with several leading financial brands in the UK – HSBC, Barclays, RBC and Aviva to name a few. He has managed several communications and change management projects as part of his work with these brands, advising on investor relations, employee communications and the architecture and analysis of core values of the corporate brand. Prior to this, he was Head of Corporate Communications at Morgan Stanley India, based in Mumbai.

A graduate in Economics from the University of Pune in India, Sagar also completed his post-graduate studies in Communications Management. Sagar main geopolitical interests are in South East Asia and he is a senior consultant for CICM and a contributor to Consilience.